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Terms and Conditions

Bookings and Payment – Direct with us

When you make a direct booking with us your reservation is secured with a valid debit or credit card. We may ask for a deposit equal to the first nights stay. In the case of a group or family booking for more than one night the card holder will be responsible for the whole booking. The balance is payable during your stay with us.

Bookings must be paid for with cash or a valid debit or credit card. Cheques are not accepted. 

Cancellation Policy – Direct with us

Cancellations have to be made by 14.00 two days before arrival. If the booking is cancelled by this time no payment is due.  The return of a deposit made will be subject to an administration charge. If the booking is cancelled after 14.00 two days before arrival we reserve the right to charge your card with an amount equal to the first nights cost.

You are advised to consider taking out appropriate travel insurance. 

Bookings and Payments – External Bookings

When a booking is made via an external booking site or agent you should refer to their terms and conditions covering your booking in respect of payment and cancellation. These conditions may differ from site to site and it is your responsibility to familiarise yourself with them.

Valid debit or credit card details are normally required to secure a booking. Where only a deposit, refundable or non-refundable is paid, the balance is to be paid by you to us during your stay with us.  In the case of a group or family booking for more than one night the card holder will be responsible for the whole booking.

Balances must be paid for with cash or a valid debit or credit card. Cheques are not accepted. 

Prices

All prices are correct at the time of publishing them however they may be varied without notice. Prices are per room per night based on two adults sharing and includes breakfast and parking.  Any supplements agreed in advance will be added to the total price of your booking.

Group Bookings

We do not accept bookings from same sex groups, Stag or Hen parties.  

Arrival and Departure

Rooms are available from 2.00 pm on the day of arrival. You can check in between 2.00 pm and 7.00 pm at the latest. Check in outside these times maybe available however this must be agreed in advance by contacting Bowen House prior to your arrival. Please advise Bowen House of your planned arrival time.  If your plans change please update Bowen House.  Check out is by 10.30 am on the day of departure.

The front door is kept locked at all times. You are provided with a key so that you are able to come and go as you wish. Please ensure your room and the front door is closed and locked each time you leave the building. 

Non Arrival

In the event of your non arrival your debit or credit card will be charged the full amount of your stay. We may reduce this amount if we are able to let your room at short notice. A receipt will be forwarded to you. 

Smoking

We operate a strict no smoking policy within the building and grounds. This includes E cigarettes. Any breach of this condition will result in a £100.00 surcharge to cover deep cleaning and deodorisation costs. If any specialist cleaning is required this will also be charged to you. Your debit or credit card will be charged the full amount. A receipt will be forwarded to you.

You will be requested to vacate the premises immediately. No refund will be made. 

Data Protection

We may process the information you provide to us for the purposes notified in our privacy policy. By making a booking you consent to this processing of information. We will not pass your contact details to third parties.  Please refer to the Bowen House Privacy Policy for full details. 

Complimentary Parking

We have space for four cars, one per room booked in our car park. Space is restricted and your cooperation is required when parking.  You may be blocked in.  If you know you require your car during your stay at Bowen House please inform us on arrival.  Alternative arrangements can then be made or access will be organised at breakfast time.   Please let us know at the time of booking if you do not require a parking space.  It may be possible to leave your car on the day of departure however this must be agreed with Bowen House in advance.

Cars are parked at the owners risk. 

Complimentary WiFi

WiFi is provided subject to range free of charge via a secure local area network. Bowen house is not responsible for the security or loss of your data. 

Pets

Both Diane and Peter suffer from an allergy to both cats and dogs so regrettably we are not able to accept pets.   It is appreciated that under the Equality Act 2010 we should accept a booking from a guest who has an assistance dog.  It is with regret however that due to both Diane and Peter having an allergy to dogs that this will not be possible. 

General Damage

This is our home and we ask that you treat all areas respectfully. Failure to comply with this request will result in an additional charge being made to cover the cost of any damage.  Any charge levied will be made directly to the debit or credit card detailed by you at the time of booking. A receipt will be forwarded to you.